Contact Us
Contact Us
We are here to help with orders, returns, product questions, and anything else.
Real People. Real Help.
When you contact Insane Powersports, you reach our team directly. We are riders who know the products we sell and we are committed to resolving your issue as quickly as possible.
How to Reach Us
☎ Phone
Best for urgent order issues or quick questions. If all agents are busy, leave a voicemail with your name, phone number, and order number and we will call you back in the order received.
Best for detailed questions, product inquiries, and general support. We respond within 1 business day.
Email the Right Department
Sending your message to the right inbox helps us respond faster:
| What You Need | Include | |
|---|---|---|
| Order Status or Tracking | orders@insanepowersports.com | Your order number |
| Returns and Exchanges | returns@insanepowersports.com | Your receipt and reason for return |
| General Questions | info@insanepowersports.com | As much detail as possible |
Business Hours
| Monday through Friday | 9:00 AM to 5:00 PM Central Time |
| Saturday and Sunday | Closed |
Emails received outside business hours will be answered the next business day. Orders placed on weekends or holidays are processed the next business day.
Before You Contact Us
You may be able to find your answer faster on one of these pages:
- Shipping Information - Delivery times, free shipping details, oversize items, and tracking information
- Return Policy - How to start a return, Return Protection, eligibility, and refund timelines
- Warranty Information - How to file a manufacturer warranty claim
- Terms and Conditions - Fitment disclaimer, order terms, and policies
- Privacy Policy - How we handle your data
Tips for the Fastest Resolution
- Always include your order number when contacting us about an existing order.
- For defective or damaged items, include photos showing the issue.
- For fitment questions, include your year, make, and model.
- Email is the fastest way to reach us for non-urgent matters. We respond within 1 business day.
Frequently Asked Questions
How quickly will I get a response?
Phone calls are answered during business hours. If all agents are busy, we return voicemails in the order they were received. Emails are typically answered within 1 business day.
Where is my order?
Check your email for a shipping confirmation with tracking information. If you have not received one, email orders@insanepowersports.com with your order number and we will look into it.
I need to return a product. What do I do?
Visit our Return Policy page for the full process. The short version: email returns@insanepowersports.com with your receipt and reason for return, and we will issue a Return Authorization.
Can you help me find the right part for my vehicle?
Yes. Email us at info@insanepowersports.com with your year, make, model, and what you are looking for. We will help you find the right fit.
Mailing Address
Insane Powersports
5067 David Strickland Rd, Ste 195
Fort Worth, TX 76119-5343
Phone: (877) 346-7779
Email: info@insanepowersports.com
This is our business mailing address. Do not ship product returns to this address. Return shipping instructions are provided in your Return Authorization email.